Description

Patient Financial Advisor

Pride Health is seeking a Patient Financial Advisor for one of its clients in New York.

This is a 13-week contract with the possibility of an extension with competitive pay and benefits.

Location – New York, NY 10032

Pay range - $24 to $26 per Hour on a W2.

Length of assignment – 13 weeks of Contract (Possibility of Extension)

Shift – Day 3x12-Hour (07:00 - 20:00) 7 am - 8 PM Flexible schedule Monday through Saturday, no more than 2 Saturdays per Month.

Job Summary

The Patient Financial Advisor is responsible for patient scheduling, registration, insurance verification, authorizations, and financial counseling for radiology/imaging services. This role ensures accurate patient information, supports revenue cycle processes, and provides excellent customer service.

Job Duties

• Schedule patients for radiology procedures, imaging appointments, admissions, surgeries, and ancillary services.
• Perform patient registration and pre-registration activities, including verification and updating of demographic and insurance information.
• Verify insurance eligibility, benefits, and medical necessity, and obtain required authorizations and pre-certifications.
• Communicate financial responsibilities to patients and collect payments according to organizational policies.
• Maintain accurate patient records and documentation within electronic registration systems.
• Greet and assist patients professionally while creating a positive customer experience.
• Answer inbound and outbound calls using professional telephone etiquette.
• Review required forms and obtain patient signatures as needed.
• Monitor appointment statuses, including arrivals, cancellations, no-shows, and reschedules.
• Assist patients with portal enrollment and completion of pre-registration questionnaires/forms.
• Support charge posting and resolve registration or billing-related errors promptly.
• Coordinate with external providers, insurance carriers, and departments to obtain necessary documentation.
• File and maintain medical records, laboratory reports, imaging reports, and related documentation.
• Ensure compliance with HIPAA, billing compliance standards, and organizational safety policies.
• Participate in ongoing departmental training and process improvement initiatives.
• Perform additional administrative and operational duties as assigned.

Requirements

• High school diploma or equivalent required
• Healthcare registration, scheduling, or medical office experience preferred
• Knowledge of insurance verification and medical terminology preferred
• Strong communication, customer service, and organizational skills
• Ability to multitask in a fast-paced environment
• Experience with EMR/EHR systems preferred

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.