Description

Position Summary
The Wealth Management Client Services Specialist will posses a level of knowledge and experience that allows them to make recommendations and communicate successfully about more complex aspects of client relationships, in addition to servicing clients and providing support to the Wealth Management Team.

Duties & Responsibilities

• This position holds responsibilities in four primary categories: Sales Support, Compliance, Customer Service, and Teamwork.

• Lead and drive client relationships through the appropriate actions to enhance client relationships with Busey.

• Support advisors with the development of new sales opportunities by coordinating meetings, coordinating event attendance, participating in client events, and identifying clients for marketing material distribution.

• This role will interact with clients by fielding higher volumes of phone calls and email communications from clients. This associate will function as a main point of contact for daily service needs as well as more complex issues.

• Drive the execution our Proactive Client Engagement Model by facilitating client onboarding/offboarding, preparing materials for client meetings with diligence and accuracy, and coordinating additional items needed for these events.

• Establish recurring receipts and distributions, ensuring items are processed in accordance with account agreements and other governing documentation as well as all policies and procedures.

• Resolve compliance matters, this includes but is not limited to; accurate account reviews, adherence to policies and other controls in place, gathering all required information from clients, and demonstrating a high level of understanding of regulations, policies, and procedures.

• Manage risk mitigation by adhering to Busey policies, appropriate client identification methods, and appropriate verification methods needed for an array of tasks.

• Serve as an escalation point to resolve minor service issues for clients, provide feedback to leadership on solutions to improve overall client service experience.
• Mentor new associates and participate with the team as a resource to resolve issues with compliance or customer service issues.

Education & Experience

• Knowledge of:
  
  • Strong oral and written communication skills with high customer contact via in person meetings, phone conversations, and other correspondence methods.
  • Strong organizational skills

• Ability to:
  
  • Multi-task and work independently.
  • Perform duties under frequent time pressures

• Education and Training:
  
  • Bachelor's degree in business or finance and two or more years related experience in the financial services industry with high net-worth clients preferred.
  • Requires successful completion of the Wealth Management Specialist or Certified Wealth Strategist certification within 1 year of hire. Additional certifications such as a CFP, CFA, CTFA, or CPA are strongly recommended to be started by the end of first year of service.
  • Minimum of 6 hours of annual continuing education in courses related to the position's responsibilities. (Approved webinars, seminars, and courses will be credited at the CE amount stated.)
  • Requires knowledge of standard business systems, including but not limited to, Trust Accounting systems, Microsoft Office, and Outlook.