Description

Overview

The Director of Golf is responsible for the leadership and oversight of all golf operations, with a focus on delivering an exceptional member and guest experience while strengthening the Club's competitive position in the marketplace. This role is instrumental in developing and implementing golf programs, events, and operational strategies that enhance the Club's products, services, and overall value proposition.

The Director of Golf oversees daily golf operations and ensures that service standards consistently meet or exceed member and guest expectations. This position is also responsible for developing and executing a comprehensive merchandising strategy, including merchandise selection, pricing, display, inventory control, turnover, and loss prevention, with the objective of maximizing sales revenue and profit margins.

Additionally, the Director of Golf is accountable for achieving budgeted financial objectives related to golf operations and for managing departmental performance in alignment with the Club's operational and financial goals.

The Club at Porto Cima (pronounced chima) is a private facility and features an 18-hole Jack Nicklaus Signature Design, a 17,000 square-foot clubhouse and a Yacht Club. The Nicklaus Signature Course is the focal point of The Club at Porto Cima with seven holes that play beside or over the lake. The golf course opened for play in 2000 and is considered one of Missouri's top courses by Golf Digest. The Club is managed by KemperSports as part of their private club division.

Experience Required

• Bachelor's degree (BA/BS) preferred
• PGA or LPGA Class A Professional status required
• Minimum of three years of management experience, preferably within golf or hospitality operations
• Demonstrated success in staff leadership, fiscal management, and operational oversight
• Experience in retail operations, merchandising, marketing, sales, and guest service preferred
• Proficiency with standard business software, including word processing, spreadsheets, and point-of-sale systems
• Strong written, verbal, and interpersonal communication skills
• Proven ability to analyze problems, prioritize tasks, and manage multiple responsibilities in a fast-paced environment with minimal supervision
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required
• Consistently professional demeanor, appearance, and positive attitude

Essential Responsibilities

• Provide leadership and oversight for all golf operations, including the golf shop, outside services, instruction programs, tournaments, and player development initiatives
• Plan, schedule, and supervise departmental staffing to ensure service standards, productivity goals, and fiscal discipline are consistently achieved
• Manage all employment-related activities for golf operations staff, including recruiting, training, performance management, compensation, discipline, and terminations, in accordance with Club and Company policies
• Oversee daily golf shop and operations activities, including opening and closing procedures, point-of-sale controls, and adherence to security and safety standards
• Develop and execute a comprehensive merchandising program, including merchandise selection, purchasing, pricing, floor plans, displays, inventory control, turnover, and loss prevention
• Prepare and manage golf operations budgets, including participation in operating and capital planning, forecasting, and variance analysis
• Actively engage with members and guests to ensure a high level of service, efficient pace of play, and timely resolution of questions or concerns
• Plan and conduct individual and group lessons, clinics, and player development programs that support participation, engagement, and revenue growth
• Coordinate tournaments, leagues, outings, and special events in collaboration with internal departments and external golf associations
• Monitor rounds played, customer usage patterns, and service feedback, and recommend operational improvements to enhance the overall golf experience
• Ensure ancillary golf services, including handicapping systems, guest programs, practice facilities, and driving range operations, are maintained at a high standard
• Maintain accurate and timely operational, financial, and budgetary reporting
• Represent the Club professionally in meetings with members, vendors, associations, and outside organizations as required
• Stay current with golf industry trends, best practices, and professional development through participation in industry organizations and continuing education
• Perform other duties as assigned

Benefits

• Comprehensive benefits package, including medical, dental, life, short-term and long-term disability, accidental death and dismemberment, and workers' compensation insurance
• 401(k) plan
• Accrued paid vacation based on years of service, available after the 90th day of employment
• Accrued paid sick time based on years of service, available after the 90th day of employment
• Daily meals on working days
• Employee discounts on merchandise and food and beverage, restrictions apply and discounts may vary